Top Supplier Gross sales Reps
A travel advisor’s job could be much more challenging than it already is with out the perception and support of sales representatives from the assorted trade companies that you utilize when booking a Stone visit. We asked you, our readers, to choose those you feel are the perfect within the business. All nominees had been written in; all we equipped have been the categories. Right here, gleaned the a whole bunch of responses we received, are your selections for prime provider sales reps of 2012.
Royal Caribbean Worldwide
Enterprise Improvement Manager, Northeast Area
Kelly Corbett has worked within the travel business for practically 20 years, and fell in love with cruising on her first journey on the Song of Norway. “I made a private purpose that sometime I’d work for Royal Caribbean,” she says. Fifteen years later, she was supplied the position of enterprise growth supervisor for the road, and in the present day, she covers half of Connecticut, Rhode Island and southeastern Massachusetts. Corbett attributes her success to her motivation and her real enjoyment of the job. “It is derived from the opportunity supplied to me to make a distinction in serving to to develop my agents’ enterprise,” she says. “It’s a true partnership, since we work together to expand both of our companies and can’t do it without each other.”
Royal Caribbean International
Business Development Supervisor, Northeast Region
Louise Habrack started her work within the travel business 35 years ago, working for the airline and cruise sectors specializing in customer support and sales and marketing management. She has held her position as the Northeast strategic enterprise development supervisor and enterprise development manager of new Jersey and New York since 2007. In her position, she has constructed relationships with major nationwide firms, associations, journey administration companies and leisure journey companions to increase revenues and sales targets and improve productiveness. Habrack credits her success within the corporate to her ardour for the business, attention to her partners’ priorities and a “softer trace of humor.”
Royal Caribbean International
Business Improvement Supervisor, Northeast Area
Robert Tolster took his first cruise in 2002 and was hooked from the beginning. “Is there any other strategy to trip ” he asks rhetorically. He decided that if an opportunity to work for a cruise company ever got here his approach, he’d seize it. By 2004, he was working for Royal Caribbean in the Groups Department. From there, Tolster moved to the sales support group supporting the Northeast Area and later strategic accounts earlier than accepting the place of business improvement supervisor for Long Island, N.Y.in 2007. “My success stems from not only my desire to succeed and to make a difference, but in addition from the immense respect I’ve for the travel agent group in my territory,” he says.
SMALL SHIP CRUISES
Regional Gross sales Supervisor, Northeast
Kris Emery has been an trade gross sales rep for nearly 15 years, beginning her career representing Royal Caribbean, where she managed the brand new York/New Jersey territory. In 2011, Emery took a position with Silversea as a regional sales director. “It’s simple to be passionate a few model whenever you truly believe it’s one of the best in the market,” she says. So as to be successful, Emery needed to grasp three ideas: fostering care for the travel agent community and turning into an advocate for them; educating agents so that they’d know all the pieces attainable about the road she represented; and being visible, accessible and responsive. Emery believes that responsiveness, resourcefulness and a willingness to go the additional mile are crucial components to success.
Regional Sales Director, West Coast
Nancy Gonzales started her travel career in 1989 working as vice president of gross sales for Westward Travel, a regional motorcoach tour operator within the Los Angeles area. Gonzales specialized in group travel, together with motorcoach tours and cruises. She turned regional sales manager for American Hawaii Cruises within the Orange County/Southern California area, and later joined Holland America Line as district gross sales manager for Louisiana, Arkansas,
Mississippi and Tennessee. In 2005, she joined Silversea as the regional gross sales manager for a portion of Southern California, Southern Nevada, Arizona and Utah, which she continues to manage today—and does so fairly successfully based mostly on the response from our readers.
River Cruise Collection
New York and New England
Elyse Reilly is a repeat winner, additionally acknowledged for her efforts and experience in 2010. She started her career in the travel industry by engaged on ships for Norwegian Cruise Line back in late nineteen nineties earlier than changing into an agent for Liberty Journey and shifting on as a regional customer support supervisor with Travelsavers in Oyster Bay, N.Y. In 2001, Reilly grew to become a gross sales manager for Uniworld, primarily protecting New York. Over time, she inherited six more states and now covers New York and New England. Reilly attributes her background as a journey agent to the source of her drive to supply the most effective service potential to the agent community. “They are the best supporters of our product, wherein our success hinges upon,” says Reilly.
Enterprise Growth Manager
Patricia Riley has been working in the cruise trade for more than 30 years. She began as a travel agent—so she understands properly the retail side of the business—before changing into a regional sales manager for Royal Cruise Line. Afterward, she moved on to change into a regional sales supervisor at Cunard Line for brand new Jersey and Philadelphia earlier than a merger with Seabourn Cruise Line, the place she was regional sales supervisor for the Northeast U.S. representing Seabourn solely. She joined AMA Waterways in 2011. Her objective, she says, is to assist travel agents be successful and in flip contribute to the success of AMA Waterways.
Globus and Cosmos
Enterprise Improvement Manager for Metro NY and Long Island
Barbara Canizio has been a part of the cruise trade for over 30 years. She started her profession within the airline industry earlier than shifting to exterior sales with Membership Med, Far & Extensive, and Apple Holidays. In 2006, Canizio joined the sales crew of the Globus household of manufacturers, including Avalon Waterways in New York. Canizio attributes her success to high quality of the product Avalon Waterways supplies, and the quality of the travel brokers with whom she works.
Lodges AND RESORTS
Regional Gross sales and Advertising Manager
A local of Mexico Metropolis, Scheiman feels “that the journey business provided an excellent opportunity for me to grow to be an ambassador for Mexico.” He has been with Karisma Inns for nearly three years now. “On my first go to to the U.S.I used to be invited to share a vacation expertise with three separate agents and their families. Their warm welcome and hospitality assured me that this was the trail I used to be meant to take.” He urges all future sales and advertising and marketing managers to “get to know your brokers and their particular wants.” One of his important targets is to assist restore the picture of Mexico. “Mexico is a really giant nation and there are lots of areas which might be protected to go to. The individuals are honest, exhausting working and really pleasant. Repairing the picture of touring to Mexico can solely be achieved one person at a time.”
Director of Gross sales and Marketing, Northeast
Bruce Metzendorf has been within the journey business for more than 20 years, having held various sales positions for inns/resorts, tour operators, airlines and consolidators. As a Club Med GO (a company time period meaning “gracious organizer”) for two years, he worked in a number of Membership Med “villages” in Mexico and the Caribbean. From there, he held several positions with tour operators, consolidators and airlines earlier than returning to Club Med in 2002 to handle the Connecticut and New York State territory. He is presently trying forward to a brand new alternative protecting the Long Island, Queens, Brooklyn, Staten Island, and Central New Jersey region. “An trade colleague once told me that we don’t promote journey and even desires; we sell experiences,” he says. “It’s the reminiscences of those experiences that ought to exceed travelers’ expectations.”
SECOND PLACE (tie)
Enterprise Development Management, West Coast
Ginny Singer started within the travel trade as a journey agent back within the late 1980s, and joined the Palace Resorts gross sales staff in January of 2004. “Travel has always been my ardour since a really younger age, reading my grandmother’s travel journals from around the globe and listening to my father’s tales from all the places he was stationed at throughout World Battle II,” she says. For gross sales representatives simply starting out, she urges to “know your product, be passionate, present data, and share ideas and useful sales instruments to assist agents sell.” She feels that her workforce is “the hardest working and finest gross sales workforce within the business, truly helping agents obtain success.”
Director of Gross sales and Marketing, Northeast
It’s safe to say this has been a fantastic yr for Bruce Metzendorf, who also completed in a tie for second place for our Lodges/Resorts category. On finishing first within the All-Inclusive class, he says, “I am even more certain that my dedication and dedication to my business companions is critical to doing enterprise. I am honored to be recognized and look ahead to continuing to strengthen these relationships with the ultimate purpose of offering prime-degree customer service and an incomparable product.”
District Gross sales Manager,
Los Angeles and Ventura Counties
Graeme Laudenslager has been in the journey business for more than 20 years, working for tour operators, proudly owning
an incentive journey agency, and being a tour information in the Pacific Rim. He has been part of the Club Med team for
5 years and says his love for journey started at school with a fascination for geography. “The job of a sales consultant is not solely constructing relation-
ships and updating journey agents on the stone island shimmer field jacket product,” he says. “Marketing plays an important function within the success of an company, and implementing advertising and marketing plans with prime companies is a must. A successful gross sales rep is at all times trying for ways to create business and thinking outside the box.”
District Gross sales Supervisor,
Chicago and Midwest
Justin Heckman was bitten by the journey bug when he was six and traveled to Paris with his mother. Roughly 20 years later, he moved to Paris and was recruited by Membership Med to work within the reservations heart on the UK group. He became a staff supervisor and later opened and managed a new reservations heart for Club Med in London. “I love the journey of journey, the chance to expertise completely different cultures and meet different folks,” he says. As for tips for becoming a fantastic gross sales person, Heckman feels that the two most essential components are to “be responsive and be reliable. For those who say you are going to do something, do it—and deal with every company like a VIP whether or not they make one booking or 100.”
Director of Sales, Northeast/Business Development Supervisor for
Eastern PA and Southern NJ
Sue Sheehan is a rare “three-peat” sales consultant, having been honored every year Travel Agent has held the highest Provider Gross sales Reps awards. She began as a travel agent in 1995, the place she says she learned from the best individuals in the business earlier than becoming a member of Journey Impressions in 1998. She has been chosen as a 3-time “Pacesetter” for American Express and helped create the “cancel for any reason” waiver, considered one of the first within the travel protection plans. Specializing in land and air holidays, she visits brokers throughout jap Pennsylvania and southern New Jersey and trains them to develop new business. She has been with Journey Impressions for 14 years as of June and credit her staying energy to a real love of her job. “My agents are very special to me and make my job actually enjoyable,” she says. “The agents are family to me and I’ve made a number of great industry companions and buddies over the many years.”
District Gross sales Manager
Rising up in a small city in Canada, Jennifer Reynolds knew at a younger age that her future could be within the journey business. In faculty, she held numerous positions at resorts together with front desk, evening audit and food and beverage. Upon graduation, she labored with a Canadian tour operator as a destination representative and later managed shore excursions on cruise ships for 13 years. “Travel changes people’s lives and brings the cultures of our world closer together—and I’m a part of that; part of an trade that makes a difference in the lives of others and in our world. And that i cherish that.”
Account Government and
Enterprise Development Supervisor
Lil Musmanno is another repeat winner, having graced these pages in 2010. She started her career within the business as a travel agent, then company proprietor and then as district gross sales manager for Carlson Wagonlit’s Associate Program, followed by nationwide gross sales supervisor for Travel Impressions. For the previous 13 years, Musmanno has been with Basic Vacations as a enterprise development supervisor masking New Jersey, eastern Pennsylvania, Upstate New York and Bermuda. “My finest day of the week is when an agent and that i can collectively resolve a problem for one in every of Classic’s most difficult clients—love when that happens,” she says.
Auto Europe/Fly Worldwide
Gross sales Manager
This 12 months marks the second time in a row Frank Salmonese has been acknowledged as a prime provider sales rep, having been honored in 2010. This 12 months, however, his was the only name on this category submitted by readers. Salmonese started his travel career in the reservations division at French Line more than 48 years ago and labored his method up to senior gross sales representative. He then labored for Holland America, Carras Cruises and Sun Line/Royal Olympic Cruises as regional gross sales supervisor and vice president of gross sales. He joined Auto Europe in 2004 as sales supervisor for the new York space. “I worth the assist of the travel agents, and in flip help them in no matter means I can,” Salmonese says. “I will always remember that before the Internet, travel agents had been liable for the success of many suppliers which might be in business immediately.”
Northeast Enterprise Development Supervisor
Another repeat winner, honored in the identical position in 2010, Kathie DeVincenzo has greater than 25 years of expertise in the journey trade. She began out as an agent after which turned a area gross sales representative for several top resort corporations, including SuperClubs and Palace Resorts. In her day-to-day position as business improvement manager, DeVincenzo places an emphasis on trust and the significance of relationship building—two elements to which she attributes her success. She is a member of Journey Brokers of Brooklyn and Staten Island (TABS), Japanese Journey Association (ETA) and the Affiliation of Central Journey Brokers (CTA) in New Jersey. At presstime, DeVincenzo had left Travelsavers to pursue other profession opportunities and we wish her continued success in her endeavours.
Ensemble Travel Group
Enterprise Development Director,
As business growth director for the Western U.S.Pamela Irwin is answerable for offering every day, hands-on support to help members in her territory capitalize on their Ensemble benefits. Before she held this place, she labored in managerial roles for CSA Travel Protection, Disney Cruise Line, Walt Disney Parks and Resorts, and Onerous Rock Cafes. As one in every of 10 youngsters, Irwin attributes her success to living out her core values and having an upbeat perspective. “My parents taught me which you could accomplish something you got down to do—as lengthy as you work laborious and are guided by a plan,” she says.
NEST (Community of Entrepreneurs
Enterprise Development Supervisor
With more than 25 years of expertise in customer service in different areas of the journey trade, Rosemary Sarkis’ profession has taken her from the agent side to engaged on the supplier facet at Journey Impressions and now to the more and more vital realm of consortia at Network of Entrepreneurs Promoting Travel (NEST). Another repeat winner—having beforehand been honored by the readers of Journey Agent in 2010—Sarkis attributes her success to her past experience as a home-based and retail travel agent, coupled together with her want to be taught and at all times go the additional mile. “This gives me with the flexibility to higher perceive the challenges of NEST member agencies and provide in-the-know expertise to show these challenges into success tales,” she says.
Journey Insurance coverage
TravelSafe Insurance coverage
Director, Nationwide Accounts
Carlos Cividanes feels that his best professional challenge is identical one going through your complete third-get together travel insurance trade: “Helping travel agents understand the numerous variations that exist between promoting provider insurance coverage and selling a top quality third-party journey insurance plan.” Whereas he feels that providing third-occasion journey insurance coverage differentiates brokers from net-based travel websites, offers a higher level of safety to purchasers, helps to protect their enterprise from legal responsibility points, adds a substantial income stream and even protects earned revenue through fee safety, many agents nonetheless hesitate to supply it, he notes. Cividanes says that he owes his success to the crew at TravelSafe and the journey brokers he meets everywhere in the country.
Travelex Insurance coverage Services
Regional Gross sales Supervisor
Dan Povondra joined Travelex in 2000 and became regional gross sales supervisor in 2005 for territory, including Pennsylvania, Delaware, New Jersey and Upstate New York. He started within the business when he was in faculty, and is still round 12 years later. “The best challenge we face within the travel industry is overcoming the unexpected obstacles,” he says. “A key to success for me is having the ability to work as part of an ideal workforce…I additionally try to be as accessible as attainable to customers, even when I’m out of the office. What I get pleasure from most about working on this industry are the relationships I am able to build with clients.”
Travel Guard Chartis
Director of Gross sales
Connie Gelhaus’ employment at Travel Guard began in 2008. She moved from Minneapolis to Wisconsin, the place Journey Guard is headquartered, and finally made the transfer back to Minneapolis
when the insurance supplier developed an out of doors gross sales place there. The most important problem along with her position has been learning the ins and outs of insurance. The second problem is turning insurance lingo into phrases that the general public can perceive. “Being absolutely aware that insurance coverage isn’t the ‘sexy’ facet of journey, it is my objective to make my job, my trainings and my relationships as entertaining as attainable…because at the end of the day, if we can have a chuckle over insurance coverage, it’s a win for everyone!”
Sabre Journey Community
John Downing, the only nominee within the GDS category, earned his bachelor’s degree in utilized science and engineering from the College of Toronto. While incomes his MBA at the Rotman School of Administration, he read about Sabre and thought it can be an amazing company to work for. “Even although I had no experience within the journey business, Sabre gave me a chance,” he remembers. After sixteen years at the corporate, he credits his success to having a robust staff to work with, “as properly as having a superb vice president and mentor.” He tries to work with the philosophy that “every downside is a chance,” and goals to keep robust relationships with his customers. He has traveled to all 50 states of the U.S. in addition to to more than eighty international locations and 20 territories.
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International Vacationer BOARDS
FIRST PLACE (tie)
Lorine Charles-St. Jules
St. Lucia Vacationer Board
Regional Advertising Supervisor
After a short stint within the resort industry, Charles-St. Jules moved on to the Ministry of Tourism in St. Lucia as a product development officer, analyzing government projects, including lodge growth, restaurants, parks and recreational websites and points of interest. Then she moved to New York to join the St. Lucia Tourist Board USA operations. Some enjoyable info about Charles-St. Jules are that her late father was the onsite contractor in St. Lucia for the movies Superman, Romancing the Stone and Fire Energy and that she is a former nationwide desk tennis champion. “I love interacting with people and listening to and sharing tales on journey experiences,” she says. “I get full satisfaction from enterprise companions who’ve closed a sale or have had glad returning visitors who enjoyed an off-the-overwhelmed-observe experience.”
FIRST PLACE (tie)
Jamaica Vacationer Board
Regional Director, Canada
Rose grew to become regional director in Canada for the Jamaica Vacationer Board (JTB) in January. Prior to being appointed to head the JTB’s Toronto office, Philip was posted within the U.S. Beginning in early 1998, he was the enterprise growth manager of the Jamaica Tourist Board in the U.S with tasks in several midwestern states where he increased tourist arrivals dramatically in just the primary year. “I’m grateful to the travel agent community for the help they’ve given me all through my profession,” says Rose. “From Chicago to Wisconsin to Dallas and [now] Toronto, agents have all the time embraced me and my household. I knew it was greater than a job when a gaggle of travel partners threw my wife and that i a child shower.”
FIRST PLACE (tie)
Barbados Tourism Authority
Enterprise Improvement Supervisor
The tourism industry is a significant contributor to Barbados’ financial system and consequently, Skeete was exposed to its importance at an early age, though “I by no means envisioned that I’d pursue a profession in the trade and 17 years later proceed to benefit from the range, excitement and rewards that this business has afforded me,” he says. Skeete attributes his success to both his ardour for Barbados and the trade basically.
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